1.All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.
2a.We reserve the right to not pay players using disposable email addresses
2b.Players from the following countries are not eligible for any promotional offer: Greece (GR), Hungary (HU), Mauritius (MU), Slovenia (SI), Croatia (HR), Bosnia and Herzegovina (BA), Macedonia, Republic of (MK), Montenegro (ME), Serbia (RS), Austria (AT), Albania (AL), (XK), Sweden (SE), Spain (ES), France (FR), (UK), Netherlands (NL), Sint Maarten (Dutch part) (SX), Curaçao (CW), (AN), Finland (FI) and Slovakia (SK).
2c.We reserve the right to lower the percentage of the Monday Reload bonus to a 25% bonus for players who we deem have received an un-proportionate level of bonuses based on their bonus release to deposit ratio.
3.To claim the deposit welcome bonus or any deposit bonus (excluding free spins), the user must make a minimum deposit of 20 AUD/EUR/USD/CAD/NZD/USDT, 200 NOK, 300 RUB, 0.01 BCH, 0.025 LTC, 1,000 Dogecoin, 0.01 ETH, 80 PLN, or 0.5 mBTC.
4.Once the first step of the welcome package is activated, the customer can then switch currency as follows, i.e. if a player deposits €20 and activates the first step of welcome package, he can then claim the second step by depositing in bitcoins.
5.All bonuses (unless otherwise specified) need to be wagered 40 (forty) times before the funds can be withdrawn.
6.Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%.
7.The following games do not contribute towards the completion of the wagering requirement of a bonus: Immortal Romance, Aliens, Mega Moolah, Ragnarok, Pocket Dice, Lucky Angler, Eggomatic, Big Bang, The Dark Knight, Peek-A-Boo, Tomb Raider, The Dark Knight Rises, Forsaken Kingdom, Scrooge, Secret of the Stones, Terminator 2, Champion of the Track, Robin Hood, Tomb Raider 2, Queen of Gold, Castle Builder (II), Game of Thrones, Playboy, Ozwin`s Jackpots, Vampire: The Masquerade – Las Vegas, Pimped, Tut`s Twister, Stardust, Divine Forest, 300 Shields, Super Fast Hot Hot Respin, Wolf Hunters, Tree of Fortune, Bikini Party, MegaBoy, Pearls of India, Sea Hunter, Eye of the Kraken, Double Dragons, Hot Ink, Pumpkin Patch, Art of the Heist, Dragon Dance, Wild Orient, Retro Reels, Retro Reels Extreme Heat, Retro Reels Diamond Glitz, Craps, Max Quest: Wrath of Ra, Pinocchio, Split Way Royal, Super 7 Blackjack, Tens or Better, Three Card Rummy, Triple Edge Poker, WhoSpunIt Plus, Zoom Roulette, VIP European Roulette, London Hunter, Reel Steal, Robin Hood: Shifting Riches, Single Deck Blackjack Professional Series, The French Roulette, TXS Hold’em Professional Series, Jackpot Jester 200000, Golden Legend, Happy Halloween, MULTIFRUIT 81, Royal Masquerade, Tower Quest, Hugo 2, Astro Legends: Lyra and Erion, Beautiful Bones, Cool Buck, Medusa, Reel Gems, Spectacular Wheel of Wealth, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Wheel of Wealth, Wheel of Wealth Special Edition, Book of Oz, Alchymedes, Dark Vortex, Holmes and the Stolen Stones, Jokerizer, Spina Colada, The Dark Joker Rizes, Vikings Go Berzerk, Vikings go to Hell, Wicked Circus, Scarab Treasure, Rage to Riches, Gems Odyssey, Cazino Cosmos, Baker’s Treat, Lemur Does Vegas, Zombie Hoard, Bookie of Odds, Scudamore’s Super Stakes, Sugar Pop and Sugar Pop 2: Double Dipped, Fruitbat Crazy, Santa’s Village. All Belatra slots are excluded as well, except: Venetian Rain, Customs Storage, Jingle Bells, 7 Days of the Spanish Armada, Neptune’s Kingdom, Dracula Riches.
Bloodsuckers, Bloodsuckers touch, Kings of Chicago, Simsalabim, Zombies, Jack Hammer, Jack Hammer 2, Jack Hammer 2 touch, Demolition Squad, Steam Tower, Reel Rush, Reel Rush touch, Muse: Wild Inspiration, Victorious, Victorious touch, Ghost Pirates, Johnny the Octopus and Mega Gems contribute at a 50% rate. Jackpot 6000, Mega Joker, Gypsy Rose and Safari contribute at a 75% rate.
Kindly note that Ninja, Dr. Jekyll & Mr. Hyde, Devil’s Delight, The Wish Master, Dead or Alive, Pimped, Stardust, Pinocchio Vampire: The Masquerade – Las Vegas and Jackpot Games are not able to be played with bonus money.
8.Players can request a withdrawal of their deposited amount prior to meeting the wagering requirements. However, the bonus amount and winnings will be forfeited as a result. Please note that when playing with a bonus, real money gets exhausted first.
9.All bonuses that are a part of the Welcome Package are valid for 7 days. all other bonuses (unless otherwise stated) will expire after 24 hours from issued.
10.Bonus funds and winnings will be forfeited upon expiry of the bonus.
11.When betting, placed bets are deducted from the player’s cash balance. However, if no cash balance is available the bet placed will be deducted from the player’s bonus balance.
12.Until the play through requirements have been met, the maximum bet that can be placed is 5 EUR/USD/CAD/AUD/NZD/USDT, 50 NOK, 0.01 BCH, 0.01 ETH, 1,000 Dogecoin, 0.1 LTC, 20 PLN or 300 RUB. When it comes to Bitcoin players the maximum bet is 1 mBTC. This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black.
13.Any bonus can be removed prior to any wagering conditions being met. Please contact BitStarz support to learn more or use the forfeit button under ’Bonuses’.
14.Only one bonus can be claimed at a time. Deposit related bonuses cannot be “stacked”. Bitstarz.com management reserve the right to void any bonuses and/or winnings obtained by fraudulent behavior.
15.Any “free spin” or “bonus” winnings resulting from bonus funds after the bonus has been wagered, lost or forfeited shall be removed.
16.All withdrawals will be subject to an internal audit before being processed. BitStarz reserves all rights to void Bonuses or any winnings for failed audits. Player hereby consents in advance to same.
17.If, upon such a review, it appears that a Player(s) are participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that BitStarz, in its sole and complete discretion, deems to be abusive (‘Promotion Abuse’), BitStarz reserves the right to revoke the entitlement of such a Player to receive or benefit from the promotion (and/or withhold the pay out of the proceeds of such abuse to the Player/s in question). Only fully settled bets (i.e. bets that result in a win or loss) will be counted towards wagering.
18.Multiple accounts are not permitted. Creating more than one accounts with BitStarz in order to claim any bonuses is deemed as bonus abuse and may result in confiscated funds.
19.Bonus round and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.
20.Minimal risk bets on any games (i.e. betting in proportions on different outcomes in the same hand to create “action” with minimal risk) do not qualify for completing the wagering requirement. Examples of minimal risk bets include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat. Players who are found to be adopting these practices risk of having their bonus and winnings confiscated.
21.If it’s discovered that a group players are using the same betting patterns and are connected via (but not limited to) location, banking pattern or IP, BitStarz management will at it’s own discretion have the mandate to confiscate bonus winnings and/or deposit.
22.If not stated otherwise, bonus money derived from free spins given on Bgaming games can only be wagered on other Softswiss games.
23.If, while playing at BitStarz Casino, you win a sum regarded by BitStarz Management as worthy of publicity, you agree to make yourself available for any event of such nature arranged by BitStarz. While BitStarz protects all personal data entrusted to us, we reserve the right to use first names and the first initial of the last name in any BitStarz announcement about promotion results or on the website or lobby.
24.Regarding the bonuses and promotions, all times and dates are stated in CET/CEST.
25.When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement.
26.In the event of any dispute, the decision of BitStarz will be final.
27.Kindly note that it’s not allowed to use bonus funds purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited. If such tactic is adopted, BitStarz reserves the right to confiscate the winnings.
28.Kindly note that if your balance drops below $0.05 or currency equivalent, the bonus will be forfeited. Furthermore, the adoptation of “Bonus Hunting” by reaching a bonus feature, exiting the game to later go back and play the feature is not permitted either. Doing this could result in confiscation of winnings related to this.
29.If you upon deposit use a promo code for a promotion you are not eligible for, you will not receive the bonus.
30.Deposit bonuses will be added instantly. If you’re eligible for a deposit offer and do not receive it, you need to contact the customer support before you start playing. Failure to do so will disqualify you from receiving the bonus retroactively.
31.The Terms and Conditions as published on the Website (and updated from time to time) are in English and it is the English version of these Terms and Conditions that form the basis of these Terms and Conditions only. Translations into other languages may be made as a service and are made in good faith. However, in the event of differences between the English version and a translation, the English version has priority over any translation.